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Client Experience Guide



Welcome to the Agency24 family! We are so excited to welcome you on this journey with us to discovering and creating the brand of your dreams. 

At Agency24, our mission is to bring your brand's vision to life, elevate your identity, and help you achieve your goals. We're committed to providing you with top-notch services, innovative solutions, and a dedicated team that's passionate about your success.

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 As much as we love to speak to our clients, we can not always be available. Please use the information below as a guide for our availability. 

Sunday: CLOSED
Monday: CLOSED
Tuesday: Appointment Only
Wednesday: Appointment Only
Thursday: Appointment Only
Friday: 10am - 1pm
Saturday: CLOSED

If you have any questions or concerns, please contact us at


Project Communication: 
Please submit all of your pre-work and any other documentation needed though email or upload it to your client folder. 

Clients have the option of meeting in person or via zoom for their final walkthrough. Intake calls and follow up calls are done via telephone or zoom.



We have our project kick off call to discuss your project and you get assigned your pre-work.



My team begins woking on your project and allows you to make changes when needed.



Once you approve the final deliverables, you are given your final items and we have a client closing call.


  • What is the first step of the process?
    First, we have a project kick off call to get more information about what your goals and expectations are for working together. This ensues that we are on the same page moving forward.
  • How can a brand strategy company help my business?
    Agency24 can help you define and refine your brand, develop a clear brand identity, connect with your target audience, and create a strategy for consistent brand messaging and experiences across all touchpoints. This, in turn, can lead to increased customer loyalty and revenue growth.
  • What's the process of creating a brand strategy?
    The process typically involves research, analysis, and planning. It starts with understanding your business, your industry, and your competitors. Then, we work with you to define your brand's mission, values, target audience, and positioning. From there, we develop messaging, visual elements, and a plan for implementation.
  • How long does it take to develop a brand strategy?
    The timeline can vary depending on the complexity of your business and the depth of the strategy required. On average, it can take a few weeks to a month to complete a comprehensive brand strategy.
  • Can you help with branding for startups and small businesses?
    Yes, we work with startups and small businesses to establish a strong brand foundation that can help them grow and succeed in the market.
  • How do you ensue that my brand strategy is effective?
    Agency24 uses data and analytics to measure the effectiveness of your brand strategy. We track key performance indicators (KPIs) related to brand awareness, customer engagement, and business growth. If necessary, they make adjustments to optimize your strategy over time.
  • Do you provide ongoing support for brand implemtation?
    We offer ongoing support to help you implement your brand strategy consistently across all marketing and customer touchpoints. This may include design services, content creation, and guidance on brand management.
  • Can you work with existing brands to refresh or reposition them?
    Yes, we often work with existing brands to refresh their identities, adjust their positioning, or realign their messaging to better resonate with changing market dynamics and customer preferences.
  • Can I change or update my brand elements in the future?
    Yes, brand strategies are not set in stone. They can and often should be revisited and updated as your business evolves, market conditions change, or you expand into new markets. A good brand strategy should be flexible enough to adapt to new opportunities and challenges while maintaining core brand values. Your branding agency can help you with brand strategy updates to ensure your brand remains relevant and competitive. Remember that brand strategy is a dynamic process, and it's important to invest time and effort in its development and ongoing maintenance to ensure your brand continues to resonate with your audience and meet your business goals.
  • Can I add additional services?
    Yes, we wold love to work with you more! Let us know your needs and we can accommodate.
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